Engaging prospects and customers is critical for modern sales. But getting it right doesn’t come without any challenges. This means sales engagement has to be the main focus of your business.
Growing a vast sales pipeline is complicated. You’ve got a lot of leads at all different points in the funnel, so how can you ensure you’re giving them the information and advice they need at each step of the journey? Sales engagement platforms can help you with this. These platforms allow you to connect with potential customers and keep track of your interactions.
With sales engagement platforms, you can unlock many benefits impacting everything from efficiency to sales quality to profitability. Here are five benefits of using a sales engagement platform to help your business:
1. Personalized prospect engagement
Personalization features in sales engagement platforms allow you to know your customers on a more personal level.
For example, after you target your customers with a marketing campaign, you can begin delivering follow-up proposals using automated features built inside the sales engagement platforms. This platform allows you to deliver messages to your customers and keeps you active on the legitimacy of each customer touchpoint.
It offers multiple features that allow you to personalize every interaction, giving each prospect an individual experience and helping solve the trade-off between volume versus personalized interactions.
2. Multiple tools are integrated into a single platform
In addition to CRM integration, it includes content management systems, e-mail systems, voice, SMS/texts, and others to assist sellers with marketing, outreach, and sales.
A sales engagement platform combines all of the tools into a single location. By linking sales engagement platforms with CRM, you can allow your sales reps to build a strong rapport with potential prospects.
Through extensive integration, your sales staff can collect all relevant data in one spot, allowing you to shift your focus toward closing more deals.
3. Updates your CRM
Ensuring and maintaining data on your own can be challenging and may even appear impractical. However, sales engagement platforms can help you solve this issue. For example, synchronizing sales engagement systems with CRM can sync all email opens, clicks, and bounces in real-time.
In addition, these platforms keep your data up to date and ensure that you have high-quality data in your CRM. Hence, you can reduce the tedious work of updating your CRM and emphasize other significant sales operations that are critical to your business.
4. Metrics and data analytics can drive better sales outcomes for your business
The metrics in sales engagement platforms allow you to acquire valuable insights on your leads and decide whom to approach and whom to leave alone. In addition, data-driven strategies such as A/B testing enable you to make better decisions on enhancing your message, and, as a result, you can communicate effectively with your leads.
These platforms allow you to test multiple sales methods and determine which sections of your pipeline require improvement. If you can figure out which business procedures make your customers tick, you can lean into those techniques and eventually close all your business deals.
5. Provides sales managers with reporting and dashboards to help them coach deals forward
Using sales engagement platforms, you can get a detailed report on the work carried out by your sales reps.
For example, you can monitor their work process and observe how many emails they have sent, how many phone calls they have attempted, and how many additional activities they have engaged in. As a result, you may examine your sales agents’ performance, identify areas for growth, and boost their productivity.
Sales engagement platforms are becoming an increasingly popular way for sales teams to connect with potential and current customers. With the help of the correct data, they can provide actionable insights that lead to more qualified leads and better sales outcomes.