The Customer

Industry Challenge: Manage data growth while solving your biggest IT challenges around information protection and availability. The client helps hundreds of global enterprise customers and service provider partners in more than 30 countries around the world virtualize their data, just as they virtualized their servers and networks, the technology of this firm replaces any or all of the siloed data protection and availability storage applications you might be using today – backup, snapshot, business continuity, disaster recovery, test & development, analytics, and anything else that creates copies of your production data – with a single, complete storage system, purpose-built to manage copy data. Doing so delivers recovery times in minutes instead of hours, even for large-scale application data sets, while slashing total cost of ownership by as much as 90% versus the traditional model.

The Challenge

Till now the company was looking for ventures in the IT and ITES industry. Now when they realized that they need to explore different market segments like Energy & Utilities, Hotels & Retail, Consumer Packaged Goods, Pharmaceuticals, Retail Banking and Telco companies they started looking for a preferred partner in helping them connect to these business segments. They were in touch with a couple of partners who set up appointments with the cold-calling channel but during the course of time, the customer realized that the quality of the leads was not so appealing as the leads did not have a context for the appointment. In most case, it was just a casual catch up agenda. The customer wanted to meet the decision makers from the Operations, IT, Infrastructure, Technology who were willing to engage with the customer currently or in the near future.

The Solution

Step 1. Market study and Lead Qualification Parameter

• FunnL conducted a detailed market study understanding the ecosystem for the customer in the mentioned markets.
• FunnL discussed the lead qualification parameter with the customer to understand the business requirements in detail.
• A document that summarizes the understanding of the offering was prepared by the Project Head at FunnL.
• This document became the primary reference material for campaign design, funnel building, database creation and campaign mail drafts.

Step 2. Campaign Design and Management The aforementioned business understanding document was used to design campaigns, build the list and design campaign drafts.FunnL designed and drafted three major campaigns for the customer.

• Generic Campaign – Focussed on all the industries
• Technology Campaign – Targeting the Heads of Tech/Operations/IT. Under Technology Campaign three sub-campaigns were run for revenue categorized firm.
  • Firms with revenue between USD 10 MN – 250 MN
  • Firms with revenue between USD 251 MN – 500 MN
  • Firms with revenue between USD 501 MN – 1 BN
  • Firms with revenue between USD 1 BN and above
• Storage & Data Protection Campaign – Targeting the Heads of Storage/Infrastructure/Architecture
• FunnL launched the campaign when 100 logos as per the LQP was mapped and mined with at least 4 relevant decision makers in each logo.

 Step 3. Campaign Cycle: Optimization and Measurement

• Each campaign was run for a minimum period of 5 months.
• There were modifications made in each campaign as per the timely update from the customer.
• The campaigns were scaled up and scaled down during the progress of the engagement.
• Campaign messages talked about the solutions that the target decision makers were interested to hear.

The Result

• The campaigns are ongoing for the customer yielding qualified leads every month on month.
• Over a period of 8 months of the campaign cycle, the customer consumed 50 qualified leads.
• The customer has opened more industry verticals seeing success across the existing verticals.
• The customer was able to meet with the decision makers in operations, technology, storage and data protection areas with a context for discussion.
• The context was not only related to the customer solutions but in fact, it was also about what kind of engagement and delivery model the prospects are looking for and they would want to engage with the customer.
• A healthy sales pipeline during the campaign cycle was developed.
• Forecasting the number of leads for the coming months based on the analytical reports sent by FunnL was made easy.
• The customer did not need to spend any extra buck on branding as the Personalized Email marketing served the purpose.